Uptown Aces Casino is an online gaming platform that has been in existence since 2014. This casino has a lot in place for games lovers, who want to have casinos right there in their pockets. Uptown Aces Casino has a lot of games to offer, so many bonuses to make games more fun, several banking options for depositing and withdrawing real money to and from casino accounts, and lots more. The casino is owned and control bu Deckmedia N. V, an online gambling company with many other online casinos similar to Uptown Aces also known as its sister sites.
In this review, you will find out all you need to know about this Uptown Aces and also its sister sites so you can decide whether to subscribe to it or choose the Uptown Aces Casino sister sites.
You may be wondering how we can have access to all the information we will provide for you here. Well, that is why it is called a review. We snoop around, find all we can about the casino, analyse them, and then present the summaries to you. We will not add to what we found or remove any crucial information from it. However, you may need to know that the information you will read here concerning the bookie is from its website. Nothing will be taken from outside the website except customers’ reviews.
For that one, we searched through the internet, reading through comments made on several posts about the bookie, and deriving customers’ commendations and complaints about the bookie. We believe you need to see them so you can reach a proper conclusion about the bookie. Hopefully, your decision to join or not to join the bookie will be finalised by the time you are through with reading this review.
Uptown Aces Casino’s License
Uptown Aces Casino obtained the license to provide a full-scale online casino services from the government of the Netherlands Antilles. The bookie did not provide its license number but we believe that it’s truly licensed. It won’t be lying about something like this openly, would it? We also don’t know if the activities of the bookie are being regulated by the government of the Netherlands Antilles or by any other regulator. That piece of information wasn’t provided on the bookie’s website.
So, I suggest you ask for it before registering with the casino, unless you don’t see it as a thing to worry about. Here is one more thing you should know about Uptown Aces Casino: the bookie (with 8 other casinos) is a member of the Total Affiliates program.
About Uptown Aces Sister Sites
Uptown Aces belongs to the trusted “Deckmedia’ household, which provides instant-play RTG casino games with neon styles and substantial welcome offers (often stretching to $8,888+). The sister sites share the exact same Curacao licence, loyalty program and 24/7 customer support. They likewise have a collection of more than 300 pokies as well as progressive games.
The Uptown Aces sister sites provide the very same cashbacks, everyday reloads as well as comp points to Australian and also United States gamers, making it much easier for them to change websites and keep their VIP status and bonus offer eligibility. All websites focus on mobile play and also crypto banking. Below are the Uptown Aces sister casinos:
Uptown Aces Sister Sites:
- Fair Go Casino
- Ozwin Casino
- Ripper Casino
- Red Stag Casino
- Slots Capital
- Desert Night Casino
- Uptown Pokies
- Miami Club
- SlotoCash
Uptown Aces Casino Software Provider
The gaming software of Uptown Aces Casino is licensed and developed by RealTime Gaming, commonly referred to as RTG. RealTime Gaming is a reputable firm that provides online casino gaming software to a lot of bookies. Its games, especially the slots, are known for their animations, several progressive jackpots, and ease to win. Since RTG is the software provider for this bookie, I’ll give it a high score here.
Uptown Aces Casino Security and Fair Gaming
Uptown Aces Casino utilizes the modern 128 bit SSL Digital Encryption technology to secure players’ activities, information, and transactions on its platform. It also provides its customers with advanced billing platforms for their monetary transactions. This means that the bookie has done its own bit to safeguard customers’ information and activities from intrusive third parties. It is then left for the customers to do their own bit by protecting their login details from third parties.
Furthermore, Uptown Aces Casino’s gaming software uses the Random Number Generator (RNG) to determine the outcome of games. What the RNG does is that it generates and runs thousands of numbers every second and only stops generating numbers when a player clicks or presses the “Play” button. The number or number combination that was generated the moment the button was pressed is what will be the outcome of the game.
With this software component in place, it will be difficult to manipulate games’ outcomes. Uptown Aces also assured us that the RNG of its gaming software is certified fair and random by Technical System Testing (TST). However, we can’t tell how often the software is audited.
Uptown Aces Casino’s Software Compatibility
Uptown Aces Casino has three versions of its gaming software. These are Instant Play Casino, Download Casino, and Mobile Casino. Instant Play Casino’s platform is accessed directly from the bookie’s website. The only equipment you need before you can play on this play is your laptop or desktop computer and the internet. This version can be accessed by both Windows and MAC devices.
To be able to play on the Download Casino, you will need a laptop or desktop with Windows operating system (MAC devices cannot access this platform) and the internet. Even though you have to download the gaming software to your computer and play it from there, you can’t access the platform without the internet.
For the Mobile Casino, you only need your mobile devices (phones, tablets, etc.) and the internet. You cannot download the gaming software to your phone so you have to play the games directly on the bookie’s website. There is no specification of what the phone must possess to access this platform, so we will assume that every phone that has access to the internet can play Uptown Aces Mobile Casino.
Uptown Aces Casino Alternatives
If you want sites similar to Uptown Aces Casino that is not related or owns by the same owner, you should try these alternatives. They offer similar and even better features and payout. Below are the Uptown Aces Casino alternatives:
- Joe Fortune Casino
- Bovada (USA only)
- Betonline
- Jackpot City
- Spin Casino
Available Games at Uptown Aces Casino
Uptown Aces Casino has a lot of games to offer you, that is, if you join the bookie. The casino categorised its games into groups to make it easier for you and any other player to find what to play. If you navigate to the bookie’s “Games” page on the “Instant Play Casino” (this is where to view all the games), you will find the following categories of games:
- New Games
- Table Games
- Video Poker
- Specialty
- Progressives, and
- Slot Games
Below, you will find the games under each category.
New Games
As at the time of writing this review, the bookie has 16 new games added to its collections. These games are:
- Big Santa
- Egyptian Gold
- Bubble Bubble 3
- Princess Warrior
- Legend of Helios
- Sparky 7
- Lucky Catch
- Miami Jackpots
- Jackpot Cleopatra’s Gold Deluxe
- Asgard Deluxe
- Shopping Spree II
- Wild Fire 7s
- Jackpot Pinatas Deluxe
- Jackpot Cleopatra’s Gold
- Spring Wilds
- Paddy’s Lucky Forest
Table Games
Uptown Aces Casino has only 6 games under this category. They are:
- Blackjack
- Blackjack + Perfect Pairs
- Caribbean Draw Poker
- Caribbean Hold’Em Poker
- Caribbean Stud Poker
- Let’Em Ride
- Suit’em Up Blackjack
- Tri Card Poker
Video Poker
The 14 video poker games the bookie has are:
- Aces and Eights
- All American Poker
- Bonus Deuces Wild
- Bonus Poker
- Bonus Poker Deluxe
- Deuces Wild
- Double Bonus Poker
- Double Double Bonus Poker
- Double Double Jackpot Poker
- Double Jackpot Poker
- Jacks or Better
- Joker Poker
- Loose Deuces
- Sevens Wild
Specialty
Four games made it to this list. They are:
- European Roulette
- Banana Jones
- Keno
- Fish Catch
Progressives
Uptown Aces Casino has only 11 games on this list as at the time this review was written. Those games are:
- Aztec’s Millions (slots)
- Caribbean Draw Poker (poker)
- Caribbean Hold’Em Poker (poker)
- Caribbean Stud Poker (poker)
- Jackpot Cleopatra’s Gold (slots)
- Jackpot Cleopatra’s Gold Deluxe (slots)
- Jackpot Pinatas Deluxe (slots)
- Let’Em Ride (poker)
- Megasaur (slots)
- Shopping Spree II (slots)
- Spirit of the Inca (slots)
Slot Games
This is where the bookie has lots and lots of games. When this review was written, Uptown Aces Casino has 127 slot games. They were further grouped as 5 Reel, 3 Reel, 6 Reel, Bonus Round, Progressives, and Floating Symbols. The slot games you will find at the bookie include:
- 5 Wishes
- Achilles
- Achilles Deluxe
- Aladdin’s Wishes
- Asgard Deluxe
- Builder Beaver
- Cai Hong
- Cash Bandits
- Cash Bandits 2
- Cash Bandits 3
- Diamond Fiesta
- Enchanted Garden
- Fantasy Mission Force
- Frog Fortunes
- God of Wealth
- Gods of Nature
- Hillbillies
- I, Zombie
- Kung Fu Rooster
- Lucha Libre
- Mermaid Queen
- Ninja Star
- Panda Gold
- Pig Winner
- Princess Warrior
- Secret Jungle
- Storm Lords, and so much more
Tournaments
Uptown Aces Casino organises daily tournaments for its active members. Some tournaments require no deposit while others do. But then, the players that deposit and bet real money regularly enjoy more benefits from the tournaments than those that don’t. For instance, non-depositors cannot cash out more than $180 from the winnings made from tournaments. Another thing about the tournaments is that Slots Tournaments can only be played on the Download Casino.
Terms and Conditions Attached to the Gaming Platform
Before going over to the next section, you need to find out some of the terms and conditions the bookie attached to its gaming platform. If you ignore or mistakenly default on any of them, you will have your account closed and your winnings and/or balance forfeited. Here, you will also find out some benefits you stand to enjoy on the bookie’s platform. The most important of these terms and conditions are:
- You have to be up to the legal age of maturity in your jurisdiction before you open an account with the bookie. Remember, the bookie conducts customers’ identity verification to confirm their age, address, and so on. If you claim an age you are not, you will be caught.
- You must reside in a jurisdiction, where gambling, including online gambling, is not outlawed before you can open a casino account with Uptown Aces Casino. However, the bookie will not come to your jurisdiction to check if it is illegal to gamble. So it is your job to do check the legal status of gambling in your state, region, or country.
- You don’t necessarily have to deposit and bet real money to play at the casino. In fact, the bookie insists that its platform should be used for entertainment purposes only. Nevertheless, those that purchase credits with real money have several benefits they enjoy, which are denied those that only play for fun.
- For those that wish to play with real money, the minimum amount they can use to purchase casino chips at the bookie is $25.
- If your internet disconnects when you are placing bets, the bookie’s system will take note of that. When you reconnect, the server will return you to the very spot you were when the internet disconnected. The casino did not state if this privilege is available to those, who had internet disconnection while playing a game. You may contact customer support to find out more about this issue.
- If you forget your login details, you can contact customer support and have that sorted out. This is a good score for the bookie because many other casinos don’t give their customers this privilege.
- A player cannot have more than one real-money account with the bookie. To ensure this is complied with, every player must establish the individuality of his account.
- Employees of the bookie and the members of their immediate families are not eligible to play games on the bookie’s platform or participate in any other activities it hosts.
- The employees of Uptown Aces Casino’s distributors, licensees, wholesalers, media partners, subsidiaries, advertising and promotion agencies (and other agencies) as well as the immediate members of their families are also not eligible to play on the bookie’s gaming platform or participate in any of its gaming activities.
- Uptown Aces Casino does not allow the use of its platform for professional purposes. This means you should not play games on its platform with a primary intention to make money but to have fun in your spare time.
- The bookie has said that it can close people’s accounts without notifying them. The balance in the affected customers’ accounts may be credited to them or forfeited to the bookie. The reasons for this sudden account closure usually surround customers’ negligence of the terms and conditions guiding the gaming platform and the bonuses.
- You must never deposit or withdraw with a card or account that is not registered in your name.
- The bookie may demand that you present its management with proof of your source of income and/or source of funding the casino account.
- If there is a discrepancy between the results that show on the bookie’s software you are playing with and the ones that appear on the server software, the outcome of the game will be calculated based on the result that appeared on the server.
- If you are unsatisfied with the outcome of a game, you should submit a written complaint to the bookie within fourteen days after the incident happened.
- If an account is inactive for 12 consecutive months or more, the bookie will consider it dormant and close it. Any balance in the account will be forfeited. However, if the customer returns and wants the account back, it will be reopened and the removed money returned.
- Players are not allowed to open their accounts with offensive User IDs. Those that change theirs after their accounts have been approved and opened will have their User IDs changed and locked by the bookie.
Banking Methods in Uptown Aces Casino
Uptown Aces Casino has several deposit and withdrawal methods its customers can use for monetary transactions in the casino. However, it is not all the available methods that are approved for depositing and withdrawing. While some methods can be used for both, others can be used for either deposits or withdrawals.
You will find the existing banking methods you can use for transactions with the bookie and the details about using them.
VISA
This method is only approved for deposits. However, the bookie wasn’t specific on whether it accepts both debit and credit cards or just credit cards.
MasterCard
Like the VISA, MasterCard is also approved for deposits only. It is equally unclear whether both MasterCard debit and credit cards are accepted. You may need to contact customer support for clarifications.
American Express
This method is also used for deposits only. The bookie did not provide further details about it.
Skrill
Skrill is approved for both deposits and withdrawals. The minimum withdrawal amount with this method is $25 while the maximum is $2,500 per transaction. There are no maximum payouts with this option so long as the amount does not exceed $5,000 per week. Skrill attracts no withdrawal charges. Its processing time is within 72 business hours after the withdrawal request has been logged in.
Neteller
Neteller can also be used for deposits and withdrawals. The bookie did not specify the minimum and maximum deposit amounts for the method but its minimum withdrawal amount is $25 while the maximum withdrawal is $2,500 per transaction. As in Skrill, this method has no maximum payout and it attracts no withdrawal charges. Withdrawal requests are also processed within 72 business hours after it was made.
EcoPayz
This method is also open for both deposits and withdrawals. If you want to withdraw with EcoPayz, you cannot cash out less than $25 and more than $2,500 in a transaction. However, you can withdraw as many times as you want within a week so long as you stay within the weekly withdrawal limit of $5000. You will not pay a withdrawal charge for using this method and your request will be processed within 72 business hours after you sent it.
Direct Money
This method is used for deposits only. It is processed instantly, just as in the above-mentioned depositing methods. However, the minimum and maximum deposit amounts were not mentioned.
Bitcoin
The bookie accepts Bitcoin for both deposits and withdrawals. Unlike the other depositing methods, deposits made with Bitcoin take up to one hour to process. To be able to withdrawal with Bitcoin, you have to request a minimum of $100 and a maximum of $2,500. That is not all. You can only withdraw once a week through this medium. That is to say that the weekly maximum withdrawal amount with Bitcoin is $2,500. Furthermore, withdrawing with Bitcoin attracts no withdrawal charges but you can’t use it unless you deposited with Bitcoin.
Litecoin
Uptown Aces Casino stated that it accepts Litecoin for both deposits and withdrawals but the method isn’t included in the approved withdrawal methods found on the “Withdrawal” section of the “Banking” page. So, we can assume it cannot be used for withdrawals. Hence, if you’re opting for this method, know that it can only be used for deposits.
Transfer Money
The bookie accepts this method for deposits but you will have to contact customer support before considering it.
Bank Wire
This is only allowed for withdrawals. The minimum withdrawal amount here is $100 but the maximum is $2,500. You can only make a withdrawal request with this method once a week. Note that a withdrawal request made with bank wire takes up to 15 business days to process and it attracts a $60 per transaction processing charge. Using this method requires you to submit your bank’s SWIFT code before the request is processed. Remember, you can’t withdraw to another person’s bank account. This method is only available to players in the United States.
Cheque
Cheque is one of the approved methods for withdrawing winnings from the customer’s casino account. A player cannot withdraw less than $150 or more than $3,000 with this method. Withdrawing with cheque is only allowed once a week and it attracts a $30 per transaction processing charge. How long it will take the bookie to process and send over the cheque to the customer was not mentioned but the cheque must be deposited into the customer’s bank account.
Further Details on the Bookie’s Banking Methods
- The bookie did not state the minimum amount a player can deposit (especially for each method) but it stated that the minimum amount he can use to purchase the casino chips is $25.
- Your first withdrawal request will not be processed if your account and identity are not verified.
- The maximum weekly withdrawal amount is $5,000. If you request higher than that, the bookie will pay you the first $5,000 instalment and then break the balance up in such a way that it won’t pay you more than the approve weekly withdrawal limit.
- The bookie may decide to give you a lesser withdrawal limit based on your VIP status. It can also increase it from the usual $5,000. All these are done solely atd the management’s discretion.
Account and Identity Verification
Remember that Uptown Aces Casino will not process your withdrawal request if you don’t pass through the verification process. For this process to take place successfully, the bookie will request the following documents:
- A photocopy of your photo ID. This ID must be recent and issued by the government. For instance, a driver’s license, national ID card, and international passport can do the job.
- The back and front photocopies of the credit card or cards you use or want to use for deposits into your casino account. Note that you are not to submit or use any card that is not registered in your name for depositing or withdrawing to and from your casino account. You should also use only the card you submitted during the verification process.
- A copy of the credit card’s statement/s. Ensure that the statement contains your name, address, and credit card number.
- The signed authorization form you released for any of the credit cards you will use with the bookie. Note that this form can be obtained from the bookie’s “Banking” page.
Uptown Aces Casino Bonuses
I’m always excited each time I check the bonus and promotion page of any casino because of the type of goodies these bookies have for their customers. Uptown Aces Casino is no exception here. The bookie has loads of bonuses and promotional offers for its customers. However, here, we will only look at the regular deposit bonuses you will see each day you log into your casino account. Hence, we will only look into the:
- Welcome bonuses
- Weekly promos
- Cashback
- Comp points
Uptown Aces Casino’s Welcome Bonuses
Uptown Aces Casino has a load of welcome bonuses for its players. These bonuses are named thus:
- Go the Extra Mile Bonus
- $8,888 + 350 Free Spins
- Table Games Bonus
- Low Playthrough Welcome Bonus
Go the Extra Mile Bonus
This bonus is meant to welcome players to the new month. For November 2021, the bonus offers a $111 cash bonus and 333 free spins, which are spread across the players’ first three qualifying deposits. Here are things you should know about this bonus:
- The first deposit within the month attracts a 111% bonus match on deposit and 111 free spins.
- The second deposit within the month attracts a 211% bonus match on deposit and another 111 free spins.
- The third deposit within November attracts, this time, a $111 cash bonus and the last 111 free spins.
- Note that each month has its special Go the Extra Mile Bonus.
- The minimum deposit that qualifies a player for this bonus is $25.
- Players must claim the bonus in order. That is, you have to claim the first bonus and complete it before heading for the second one.
- The minimum wagering requirement before cashing out winnings made from this bonus is 30x. The winnings made from the free spins must be rolled over 5x before the winnings can be cashed out.
$8,888 + 350 Free Spins
This is a massive welcome bonus many people find hard to believe. And guess what? It is reserved to welcome new customers. But, this bonus will not be placed on their feet at once; it is spread across new customers’ first six deposits. Here is how it works:
- The first deposit attracts a 250% bonus match on deposit, up to $2,500, and additional 100 free spins.
- The second deposit attracts a 150% bonus match on deposit, up to $1,500, and additional 50 free spins.
- The third deposit attracts a 100% bonus match, up to $1,000, in addition to 50 free spins.
- The fourth deposit attracts a 100% bonus match, up to $1,000, and 50 free spins.
- For the player’s fifth deposit, he can claim a 100% bonus match, up to $1,000, and 50 free spins.
- The sixth and last qualifying deposit attracts a 188% bonus match, up to $1,888, and the remaining 50 free spins.
Note that:
- Each of the bonuses must be redeemed in order.
- The minimum deposit that qualifies a player for this welcome bonus is $25.
- There is a game the bonus must be played with. Wagering on another game while this bonus is active can land you in trouble with the bookie. Don’t let them void your winnings or close your account because you wagered on the wrong game.
- The minimum rollover when this bonus is active is 25x. You have to meet this before requesting a withdrawal.
- There is no maximum cash out.
Table Games Bonus
The full details on this bonus can only be accessed if you register with the bookie. However, with this bonus, you stand a chance to claim $1,500 on your first two bonuses to play video poker and table games. The first deposit attracts a 150% bonus match, up to $750, while the second deposit attracts a 75% bonus match, up to $750. The minimum number of wagering when this bonus is active is 30x. However, there is no maximum cash out.
Low Playthrough Welcome Bonus
This bonus is only offered on the first deposit. Here, you can claim a 100% bonus match, up to $100 to play scratch cards, keno, or slots. The minimum wagering requirement is 15x but there is no maximum cash out.
Weekly Promos
Uptown Aces Casino has daily bonuses you can claim to play slots, keno, video poker, or Blackjack. The bonuses vary according to the games they are played with and the month they are offered. To find out what suits you best, you have to check the bookie’s “Weekly Promo” page for details.
Cashback
Players that would rather play without claiming any bonuses can request 25% cashback on their deposits. Here are things you should know about this offer:
- You can only claim this offer by contacting the bookie through live chat.
- The cashback should be requested within 48 hours after making the eligible deposit.
- The minimum deposit that qualifies players for this offer is $10.
- Your casino account must be $0 to be qualified for this offer.
- Claiming up to two consecutive free bonuses after the eligible deposit has been made disqualifies you for the cashback.
- You must use this offer to wager at least 10x before you can cash out winnings.
- There’s no maximum cash out with the offer.
NB:
- If you are from the following jurisdictions, you are not eligible to claim any bonus from Uptown Aces Casino:
- Bulgaria
- Czech Republic
- Croatia
- Finland
- Germany
- Greece
- Hungary
- Indonesia
- Malaysia
- Mauritius
- Moldova
- The Netherlands
- Poland
- Portugal
- Romania
- Russia
- Sweden
- Thailand
- The United Kingdom
- Players from the following jurisdictions cannot claim the free no deposit bonuses:
- Albania
- Armenia
- Azerbaijan
- Belarus
- Bosnia and Herzegovina
- Brazil
- Bulgaria
- Czech Republic
- Croatia
- Hungary
- Indonesia
- Kazakhstan
- Kyrgyzstan
- Latvia
- Lithuania
- Macedonia
- Moldova
- Montenegro
- Poland
- Romania
- Russia
- Slovakia
- Slovenia
- Tajikistan
- Turkmenistan
- The United Kingdom
- Ukraine
- Uzbekistan
Comp Points
The bookie was not specific on how it awards comp points to players that are not in any of the VIP programmes. However, if you want to acquire more comp points, you should belong to a VIP club. But, no matter the club you belong to, 100 comp points are equivalent to $1.
Uptown Aces Casino’s VIP Clubs
Uptown Aces Casino admits only players, whose accounts have been active and registered for at least 30 days, into the VIP clubs. Interested players have to apply to join the clubs and their applications will then be scrutinized by the management. It is left for the management to decide who is eligible and who is not. Nevertheless, below are the bookie’s VIP clubs and their levels. You can find their benefits on the “VIP” page on the bookie’s website.
- VIP Level 1: Neon
- VIP Level 2: Downtown
- VIP Level 3: Midtown
- VIP Level 4: Uptown
Customer Support
Uptown Aces Casino can be contacted through email – support@uptownaces.eu – and live chat. These are the contact mediums listed on the “Contact” page on the bookie’s website. However, on the “Banking” page, the bookie dropped some contact phone numbers, including a toll-free line. Nevertheless, I think it wants to be reached through email and live chat for enquiries.
Restricted Countries
This is uncertain because the bookie did not mention any. It only stated that you should not open a casino account with it or play on its gaming platform if gambling is outlawed in your jurisdiction. I guess that said it all.
What Customers Say About the Bookie
This is where you will find out what the players that have used the bookie’s gaming platform think about it. Here, you will know the good and the not so good side of the bookie so you will know how to tread when you go in there. We will break the complaints and commendations into pros and cons, respectively.
Pros of Uptown Aces Casino
The bookie didn’t score many good scores here. I guess the players aren’t so happy with it because they expected more from the bookie. Players seem to have more complaints than commendations. Well, here are the few we could scrub up:
- The weekly tournaments are amazing.
- The bonuses are not bad, after all.
- There are several banking options.
- Payout is quick.
Cons of Uptown Aces Casino
Ok, here are the summaries of the major complaints from many of these players:
- The bookie’s management doesn’t like paying out customers’ winnings. The complainers claimed the management always finds reasons that disqualify the affected customers from claiming their winnings.
- Customer support is not always helpful. Many of those that complained about this said the customer support team purposely mislead players or allow them to make mistakes that could cost them their winnings.
NB. Most of those with complaints did not specify if they truly defaulted to lose their winnings.
Conclusion
Uptown Aces Casino stated on its “Terms and Conditions” that its gaming platform should be used primarily for recreational purposes. I guess that means you should not play its games primarily to make money. Of course, if you manage to win some money while playing games, that should add to the fun. This is to say that you should not play mainly to win money because you may become desperate to win.
And when you are desperate to win, you may default in some places that will cost you all your winnings. You should also read up all the terms and conditions attached to a bonus or game before going for it. That way, you won’t make any avoidable mistakes. Finally, bet what you can lose.
So, here’s my take on Uptown Aces Casino: the bookie is legit and trustworthy. However, play with caution or try the other sister sites with better reputation. If you’re playing with real money, remember you may not have your money back.